PNG format of Blenheim Fire Full horizontal logo with the brand name in brand green and the tagline "Fire Risk Assessors" in brand gold

Privacy Policy

Contact Details

Email: admin@blenheimfire.co.uk

2. What information we collect, use, and why

We collect or use the following information to provide and improve products and services for clients:
  • Names and contact details
  • Addresses
  • Occupation
  • Payment details (including card or bank ionformation for transfers and direct debits)
  • Transaction data (including details about payments to and from you and details of products and services you have purchased)
  • Usage data (including information about how you interact with and use our website, products and services)
  • Information relating to compliments or complaints
  • Records of meetings and decisions
  • Account access information
  • Website user information
We collect or use the following personal information for the operation of client or customer accounts:
  • Names and contact details
  • Addresses
  • Purchase or service history
  • Account information, including registration details
  • Information used for security purposes
  • Marketing preferences
  • Technical data, including information about browser and operating systems
We collect or use the following personal information for information updates or marketing purposes:
  • Names and contact details
  • Addresses
  • Profile information
  • Marketing preferences
  • Purchase or account history
  • Website and app user journey information
  • IP addresses
We collect or use the following personal information to comply with legal requirements:
  • Name
  • Contact information
  • Client account information
  • Health and safety information
  • Any other personal information required to comply with legal obligations
  • Safeguarding information.
We collect or use the following personal information for dealing with queries, complaints or claims:
  • Names and contact details
  • Addresses
  • Payment details
  • Account information
  • Purchase or service history
  • Photographs
  • Customer or client accounts and records
  • Financial transaction information
  • Information relating to health and safety (including incident investigation details and reports and accident book records)
  • Correspondence
  • Location data

3. Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website. Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the to

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
    • We collate some personal or business information of our clients to enable us to provide our Fire Risk Assessement services. The personal information gathered is generally limited to names, business addresses, telephone numbers and email addresses to allow us to contact our clients and write any reports which they have instructed us to produce on their behalf. The information collated is also to assist us in complying with our services in relation to compliance with The Regulatory Reform (Fire Safety) Order 2005. 
  • For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for the operation of client or customer accounts are: 

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object. 
  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability. 
  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are: 
    • We collate some personal or business information of our clients to enable us to provide our Fire Risk Assessement services. The personal information gathered is generally limited to names, business addresses, telephone numbers and email addresses to allow us to contact our clients and write any reports which they have instructed us to produce on their behalf. The information collated is also to assist us in complying with our services in relation to compliance with The Regulatory Reform (Fire Safety) Order 2005.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above. 

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object. 
  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability. 
  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
    • We collate some personal or business information of our clients to enable us to provide fire safety sector updates. The personal information gathered is generally limited to names, business addresses, telephone numbers and email addresses to allow us to contact our clients and write any reports which they have instructed us to produce on their behalf.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information to comply with legal requirements:

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
    • We collate some personal or business information of our clients to enable us to provide our Fire Risk Assessement services. The personal information gathered is generally limited to names, business addresses, telephone numbers and email addresses to allow us to contact our clients and write any reports which they have instructed us to produce on their behalf. The information collated is also to assist us in complying with our fire safety sector services in relation to compliance with The Regulatory Reform (Fire Safety) Order 2005.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
    • We collate some personal or business information of our clients to enable us to provide our Fire Risk Assessement services. The personal information gathered is generally limited to names, business addresses, telephone numbers and email addresses to allow us to contact our clients and write any reports which they have instructed us to produce on their behalf. The information collated is also to assist us in complying with our services in relation to compliance with The Regulatory Reform (Fire Safety) Order 2005.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

4. Where we get personal information from

  • Directly from you
  • Third parties:
    • A small number of companies who we carry out sub contract work for.

5. How long we keep information

We will delete your personal information after a period of 6 years from the date of your last contract/interaction with our services.

6. Who we share information with

Others we share personal information with:

  • Emergency services
  • External auditors
  • Suppliers and service providers
  • Professional consultants

7. How to complain

If you have any concerns about our use of your personal information, you can make a data protection complaint to us:

Email: admin@blenheimfire.co.uk

Telephone: 07809702788

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint